Effective: 24 September 2026
This policy applies to purchases on Business Domain Connect, operated by Connect Orbit Technologies (also known as Connectorbit Technologies), F 2, Bee Kay Homes, Plot No 6, 1st Floor, NV Rajan Street, Madipakkam, Chennai, Tamil Nadu 600091, India.
1. Watch before you buy
Session 01 of every domain is free, in English and Telugu. Please watch it before you pay: it shows exactly how the track is taught.
2. 7-day refund
You can cancel a domain certification and get a full refund if all of the following are true:
- you ask within 7 days of the payment date;
- you have watched no more than 2 paid sessions of that domain;
- you have not downloaded that domain's paid materials (handbook, workbook or session decks); and
- you have not started that domain's assessment.
After 7 days, or once any of these limits is passed, the purchase is non-refundable, because the digital content has been delivered and used.
3. Bundles and All-Access
Two-domain, three-domain and All-Access purchases can be refunded in full within 7 days under the same conditions, counted across all domains in the purchase. Partial refunds of a bundle are not offered.
4. Always refunded
Whatever the timing, we refund in full:
- a duplicate payment for a domain you had already unlocked;
- a payment where money left your account but the order failed and nothing was unlocked. Razorpay or your bank usually reverses these automatically within 5–7 working days; if not, write to us;
- a purchase we cannot deliver because of a fault on our side that we cannot fix within 7 days of you reporting it.
5. Not refundable
- assessment retake fees once the retake has been started;
- purchases where access was removed because the Terms & Conditions were broken (for example account sharing, copying content, or cheating in the assessment);
- failing the assessment. You get a free retake instead, as described in the Certification Standard.
6. How to ask for a refund or cancel
Email businessdomainlab2026@gmail.com from the address on your account, with the subject “Refund request” and your Razorpay Payment ID (shown on your receipt and on your profile page under Payments). You can also message us on WhatsApp at +91 63096 31881.
We reply within 2 working days. Once a refund is approved:
- the money goes back to the original payment method (the same UPI account, card or bank account). We cannot refund to a different account or in cash;
- it is issued within 2 working days of approval and normally reaches you within 5–7 working days, depending on your bank;
- payments made in US dollars are refunded in US dollars; any currency-conversion or bank charges applied by your bank are outside our control;
- access to that domain is removed, and any certificate issued for it is withdrawn.
7. Corporate purchases
Team, batch and live-session purchases follow the cancellation terms in the written quote or agreement for that engagement.
8. Contact
Connect Orbit Technologies
F 2, Bee Kay Homes, Plot No 6, 1st Floor
NV Rajan Street, Madipakkam
Chennai, Tamil Nadu 600091
India
Email: businessdomainlab2026@gmail.com
Phone / WhatsApp: +91 63096 31881